[News] COVID-19 Response: Our Complete Clean Pledge

14 July 2020

The impact of COVID-19 on fleet managers has been huge, and there’s no doubt that the influence of recent months will change how you manage your fleet forever. Like many organisations, Enterprise Flex-E-Rent has put numerous initiatives in place to help, one of which is our Complete Clean Pledge - our commitment to keeping your vehicles clean, and your employees safe.


What is our Complete Clean Pledge?

Your safety is our number one priority, which is why we developed our Complete Clean Pledge.

Our Complete Clean Pledge is a COVID-19 initiative designed to expand our already rigorous cleaning protocols, in line with guidance from leading health authorities, and in partnership with the travel industry. We have always instructed all employees on how to properly clean all the commercial vehicles we have; however, in light of COVID-19 we have taken this even further.

As part of our Complete Clean Pledge, employees are now being trained more comprehensively, including enhanced guidance on cleaning commercial vehicles and branch locations. Employees are now also being thoroughly trained in how to implement effective social distance practices across all areas of the business. 

This isn’t just an Enterprise Flex-E-Rent initiative either - across the board, Enterprise is adopting the Complete Clean Pledge.

Emphasising the necessity of the Pledge under the current circumstances, Chrissy Taylor, President and CEO of Enterprise Holdings said, “we want customers to feel confident their vehicle is clean and sanitized each and every time they rent” - with our rigorous vehicle cleaning protocols, this is what we provide. 

Click here to watch our video, in which Managing Director of Enterprise Flex-E-Rent Danny Glynn discusses the impact of COVID-19, and the measures we’ve put in place to protect our customers.


Completely clean commercial vehicles

Having clean vehicles has always been a priority of ours; however, now cleanliness is more essential than ever. That’s why each of our vehicles is thoroughly cleaned between rentals, and backed by our Complete Clean Pledge.

As part of our pledge, all commercial vehicles are washed, vacuumed, wiped down and sanitised with disinfectant that meets the relevant health authority standards - with special consideration taken towards areas with more than twenty-plus high touch points. These include the following:

  • Keys and key fobs
  • Steering wheels
  • Steering columns
  • Seat belts
  • Center consoles
  • Door interiors
  • Door pockets
  • Interior door handles
  • Exterior door handles
  • Seat pockets and surfaces
  • Areas between seats and consoles
  • Areas between seats and door jambs
  • Cupholders and compartments
  • Instrument panels
  • Accessory panels and touchscreens
  • Rearview mirrors and side mirrors
  • Visors and visor mirrors
  • Dashboards and vents
  • Gear sticks and gear shifts
  • Trunk releases

Any other high-touch areas also receive this treatment.


In addition to this, we have strict measures in place to ensure that any of our vehicles can be immediately isolated or quarantined when needed. You’ll also notice ‘Complete Clean Pledge’ badges in your rented vehicle, which will signify that it has undergone thorough cleaning to a high standard.


Branch locations

Our commitment to cleanliness doesn’t end with our commercial vehicles - we’re also ensuring that our branch locations meet the necessary hygiene standards outlined in our Complete Clean Pledge. Each of our 28 UK branches has updated process and safety procedures, and employees working within each location are following best practices surrounding hygiene and social distancing, in line with recommendations from leading health authorities.

When you arrive at one of our branch locations, you can be assured that all surfaces (counter tops, phones, payment devices, tablet devices, door handles and other high-touch areas) are sanitized regularly with disinfectant. 

Find your nearest branch here. 


Flex-E-Rent COVID-19 initiatives

Our Complete Clean Pledge is just one of the initiatives we have in place at Enterprise Flex-E-Rent, and you can find out more about what else we’re doing, as well as key information for fleet managers during COVID-19

For more information on our commitment to cleanliness, or to take this information away with you, download our full Enterprise Rent a Car Complete Clean Pledge below.


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